Refund policy

 Exchanges & Returns

Exchange Policy 

Exchange is possible within 7 days of receipt of the product. The product must be returned in the original condition with no alterations to be exchange eligible. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed) in any way.

Health and Safety Regulations 

According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns, and the law. Please return the item in its original condition and resalable condition.

Exchange Process 

Please email us within 7 days of receiving your order. Include your name, order number, and photos with your email for return instructions. After 7 days, all exchanges are void. To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition, we will exchange the product for something of equal or greater value.

Please Note 

We will only exchange damaged products, and customers will be required to cover the difference if exchanged for a greater value. Please be advised, exchanged items will be shipped within 1-3 working days upon receipt of shipping payment. Dellahs Raw Hair reserves the right to refuse any packages/returns at any time.

Returns

Return Policy 

According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the cable ties. We adhere to strict policies regarding the return of hair, hygiene concerns, and the law. Please return the item in its original condition and resalable condition if you wish to exchange it.

Custom Made Products 

Due to the nature of our products (raw hair from a single donor), all items are custom made to order and are non-refundable. All sales are final. Be rest assured, we take quality control very seriously - we inspect all hair to ensure consistency and quality before shipping to our customers.

Invest in Your Beauty with Dellahs Raw Hair

At Dellahs Raw Hair, we understand the importance of feeling confident and beautiful. 

Our high-quality, ethically sourced human hair products are designed to help you achieve the look you've always wanted. 

With our commitment to excellence and customer satisfaction, you can trust that your purchase from Dellahs Raw Hair will be a worthwhile investment in your beauty. 

Don't wait any longer to transform your appearance and boost your confidence. 

ORDER NOW and experience the difference that Dellahs Raw Hair can make in your life.